I can’t get past the feeling that today is a massive waste of time. Since the guy came in to fix our phone issues, my computer can’t connect to the office server. This is unfortunate as all of my work depends on being connected to it. I can access the booking sheet from any other computer, which is why I’m currently camped at Blaine’s desk, but all my accounting stuff needs QuickBooks, and none of the other computers in the office have it installed. So I’m basically sitting here pretending to look busy while I wait for the phone guy to come back and fix the wiring he screwed up. Meanwhile my work is just sitting there, and the pile’s not getting any smaller.
It’s not like I’m overworked at the moment, but I do hate sitting around. Although, I’d rather be doing this than be stuck downstairs calling people for their fax numbers like Leah is right now. I love not being the receptionist anymore.
Soon it will be lunchtime and I will have accomplished virtually nothing. Hooray.
Well, that’s not entirely true. At least I got caught up on the invoices I forgot to make yesterday on account of getting Leah settled in downstairs. So tomorrow I will once again have two days worth of invoices to make. Oh well. Hopefully she will finish with the eternal faxing mission and I’ll be training her on phones by the end of the week. That’s mostly something you learn with practice.
Common calls she will get:
Hi, I’m getting my furnace installed next week and I’ve heard there’s grant money available if I get you guys to come check out my house beforehand. (in Edmonton, where we’re booking three weeks ahead. Good luck with that buddy.) Usually we’ll find a way to sneak in a pre-inspection of the furnace somewhere into our already overbooked schedule, and then book them for the rest of the inspection at a later date.
Hi, I installed a high efficiency furnace last year. Am I eligible for a grant for it? No.
But that’s stupid, why shouldn’t I get free money for what I’ve done? Hey man, I don’t make the rules. Here’s a number you can call if you want to try to challenge them. (give them the number for NRCan and wish them good luck, cause it ain’t gonna happen.)
Hi, I got my house assessed (however long ago), and I still haven’t got my report yet. Why haven’t I got it yet? Because we’re behind. There’s a very good chance of it going out within the next couple of weeks, however long ago you had it done, because we are slowly getting caught up. But being pissy about it will not result in you getting your report done earlier. If it’s one of Stephen’s, bug him about it and he’ll dig it up and get it done within a couple of days. But it will still probably be out in the next couple of weeks. Except for the ones that have already gone out. It’s always a good call to double check the mailing address and promise to send another copy. Sometimes they’ve got a legitimate complaint and sometimes they’re just indulging the human penchant for assholery, but either way we’ll get to it as soon as we can. No ma’am, you are not special. Get over it.
Hi, I live in (some tiny town a million miles from anywhere). When can you come assess my house? I have no fucking clue. We can’t afford to go on trips to remote locations unless we have at least three assessments to do in the day because otherwise we won’t be able to even cover our costs. Yes we administer a government program, but we are a private company and no we cannot drive for 6 hours to do one lone assessment.